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FAQ

OUR PRODUCTS AND DOWNOct 5, 2022
Are the down coats water resistant?

All our down coats are water- and wind-repellent. After washing your coat, you may need to apply a reimpregnation coating to the coat in order to maintain the water-repellent function.

OUR PRODUCTS AND DOWNOct 5, 2022
How do I choose the correct size of a Joutsen down coat?

Our down coats have different fits and sizing: Straight, Relaxed and Regular fit. Each coat has its own Size Chart, where you can find the measures in different sizing for the coats. The best way...

OUR PRODUCTS AND DOWNOct 5, 2022
What is the difference between down and feathers?

There's a common misconception that down and feathers are the same thing. In fact, they're quite different. Feathers are the outermost layer of the bird, which most of us recognize by its appearanc...

OUR PRODUCTS AND DOWNOct 5, 2022
Can Joutsen's down products be washed?

Yes, all our products can easily be washed in the washing machine, thanks to the high quality. Make sure to check the wash temperature and follow the product's washing instructions.

OUR PRODUCTS AND DOWNOct 5, 2022
Does down cause allergies?

Carefully cleaned down does not cause allergies. Thanks to Joutsen's unique refining process, which includes double dust removal, and in addition, warm water pampers our down and perfect purity is ...

OUR PRODUCTS AND DOWNOct 5, 2022
What type of down is used in Joutsen's products?

We use down from duck, goose and eider in our products. Our duck and goose down are sourced from Finland, France, Spain and Poland. Our eiderdown collected from the Finnish archipelago after the ne...

OUR PRODUCTS AND DOWNOct 5, 2022
Where does the down used in Joutsen's products come from?

All down used in our products come from selected European partner farms. The origin of the down can be verified and traced. Therefore, all the down used in our products comes from farms which provi...

RETURN POLICYOct 5, 2022
Return Policy

According to the Finnish consumer protection legislation, Joutsen Web Store customers have the right to return or exchange any product within 14 days of delivery. If you wish to return your order, ...

SHIPPINGOct 5, 2022
Shipping

SHIPPING For the European Union countries all prices displayed are inclusive of VAT (Value Added Tax). All non-EU countries are shipped to on a DDU (Delivered Duty Unpaid) basis and all the product...