Shipping

Joutsen will provide worldwide deliveries. All orders are fully traceable using a tracking service. A notification will be sent on SMS/email upon dispatch of your order along with your tracking number. All the shipments are shipped by PostNord (DPD). Joutsen offer the following shipping methods:

EUROPE

In Europe, the main shipping service is DPD Classic, trackable parcel service from door to door.

For some of the European destinations we have optional shipping with PostNord (DPD) MyPackCollect service, where shipments are delivered to nearest pickup locations.

For rest of the Europe, where DPD Classic & MyPack Collect Services are not available, parcels are shipped using PostNord Global Parcel service - international express mail parcel service from door to door.

The available shipment methods are shown once the delivery address & country is selected on your cart.

  • DPD CLASSICParcel service from door to door

Deliveries are made between Monday to Friday during regular business hours, midweek holidays excepted. Please allow 2–7 business days for your order to arrive. The delivery time depends on the shipping destination. DPD service includes a full shipment tracking to all destinations

parcels to the Nordic countries

The service includes one delivery attempt to the recipient. After the first delivery attempt in the Nordic countries, the shipment will be at the pickup point, ready for customer pickup.

parcels to Europe

The service includes three delivery attempts to the recipient. If the shipment can not be delivered in three attempts, the parcel will be returned to sender.

Shipping zones, times & rates

2-5 business days, shipping cost 10 €:

Estonia, Germany, Latvia, Lithuania, Norway, Poland, Sweden

3-7 business days, shipping cost 20 €:

Austria, Belgium, Czech Republic, Croatia, France, Hungary, Ireland, Italy, Luxemburg, Monaco, Netherlands, Portugal, Slovakia, Slovenia, Spain (excluding Ceuta, Melilla, Canary Islands), Switzerland, United Kingdom, Vatican City State

5-7 business days, shipping cost 30€:

Bosnia and Herzegovina, Bulgaria, Greece, Iceland, Montenegro, Romania, Serbia

  • POSTNORD (DPD) MYPACK COLLECT - Delivery to a pickup location in Europe

2-6 business days, shipping cost 10 €:

Austria, Belgium, Denmark, Estonia, Germany, Latvia, Lithuania, Luxemburg, Netherlands & Sweden.

Your order will be shipped to the closest pickup location, based on the provided shipping address via PostNord (DPD). Service includes a full shipment tracking to all destinations.

At checkout, select the shipping method MyPackCollect. Shipment can be collected against receipt from pickup point. The recipient is notified of the parcel's arrival by the selected method, either by text message or by e-mail. The recipient must be able to prove his or her identity when collecting the shipment.

Shipments are held in Nordic pickup points for 14 days and in other European pickup points for 7 days. After that, the shipments which have not been collected will be returned.

REST OF THE EUROPE (Excluding Turkey)

Where DPD Classic & MyPack Collect Services are not available. The available shipment methods are shown once the delivery address & country is selected on your cart.

EU 2-4 business days & Non-EU 3-7 business days, shipping cost 30€

  • POSTNORD GLOBAL PARCEL

The international express mail parcel service enables sending parcels from door to door anywhere in the world. The service includes tracking. An express parcel is always delivered to the recipient’s front door – wherever in the world it happens to be.

An international express mail parcel is delivered to the recipient via the country of destination’s national post. After one failed delivery attempt, a notice of the arrival will be delivered to the recipient, and the parcel can then be collected at their own postal service point. Delivery and notification practices vary from one country to another.

Delivery time calculations begin with the arrival of shipments at PostNord mail production. Times are calculated in working days and they do not include time in customs.           

      

NORTH AMERICA

4-8 business days, shipping cost 20€

Canada, Mexico, United States

  • POSTNORD GLOBAL PARCEL

The international express mail parcel service enables sending parcels from door to door anywhere in the world. The service includes tracking. An express parcel is always delivered to the recipient’s front door – wherever in the world it happens to be.

An international express mail parcel is delivered to the recipient via the country of destination’s national post. After one failed delivery attempt, a notice of the arrival will be delivered to the recipient, and the parcel can then be collected at their own postal service point. Delivery and notification practices vary from one country to another.

Delivery time calculations begin with the arrival of shipments at PostNord mail production. Times are calculated in working days and they do not include time in customs.

 

REST OF THE WORLD - shipping cost 30€

Excluded Japan, Democratic People's Republic of Korea & Russia. For Russia, please visit http://www.joutsenshop.ru

  • POSTNORD GLOBAL PARCEL

The international express mail parcel service enables sending parcels from door to door anywhere in the world. The service includes tracking. An express parcel is always delivered to the recipient’s front door – wherever in the world it happens to be.

An international express mail parcel is delivered to the recipient via the country of destination’s national post. After one failed delivery attempt, a notice of the arrival will be delivered to the recipient, and the parcel can then be collected at their own postal service point. Delivery and notification practices vary from one country to another.

Delivery time calculations begin with the arrival of shipments at PostNord mail production. Times are calculated in working days and they do not include time in customs.

Delivery times

Africa                     4-10 business days

South America    5-12 business days

Asia                         5-12 business days

Oceania                  5-10 business days